It is with regret that Olan Mills Photography announces that it has ceased to trade in all locations with effect from Friday 26th December 2008.

G L Down and M G Breslin of BN Jackson Norton, 14 Orchard Street, Bristol, BS1 5EH have been appointed as joint administrators of Olan Mills Limited.

Questions :

Question: I have paid a deposit/paid in full and I have not received my photographs.
Answer. Regrettably, Olan Mills has ceased trading and is in administration. However the company is endeavouring to fulfil all outstanding orders, which will be posted direct to customers’ home addresses during January.

Question: I have purchased a Gift Box from Olan Mills, can I get a refund?
Answer. Olan Mills has ceased trading and is in administration. Your claim will be classed as an unsecured creditor claim and you will need to register your claim. Register your claim by writing to the administrators with your Voucher Number at the address above giving details of the amount you have paid.

Question. I paid by Credit Card, what do I do?
Answer. Contact your Credit Card issuer, who may be able to make a refund.

Question. I paid by Debit Card, what do I do?
Answer. Your claim will be unsecured and you should write to the administrators with details of your claim.

Question. My Credit Card Company requires a letter confirming that the photographs will not be delivered.
Answer. If the information on this website does not satisfy your credit card company, please request confirmation by writing to the administrators at the address above, giving details of the order you have not received.

Question. When are your stores closing?
Answer. All stores have already closed.

Question. I have a Olan Mills Gift Voucher, can I use it?
Answer. The company has ceased trading and vouchers are therefore no longer valid and cannot be redeemed (Customers may write to the address above and register themselves as an unsecured creditor).

Question. Can I take any legal action?
Answer. Paragraph 43 (6) of schedule B1 of the Insolvency Act 1986 states that ''...no proceedings and no execution or other legal process may be commenced or continued, and no distress may be levied, against the company or its property except with the consent of the administrator or the leave of the court....''

As you are aware, the Company will shortly be in administration and therefore its actions are strictly governed by UK insolvency law. As agents of the Company, appointed by the High Court, it is their duty to ensure that all unsecured creditors are treated the same. UK insolvency law states that an individual unsecured creditor of the Company cannot be preferred and paid independently of others within that class.